Welcome, and thank you for choosing Litlyx Analytics! The terms “company”, “we”, “our”, “us”, “service”, and “services” throughout this document refer to Litlyx Analytics.

Important Note

These Terms of Service are applicable solely to Litlyx Analytics Cloud. They do not apply to Litlyx Analytics Self-Hosted, which you would manage on your own servers. We may revise these Terms of Service in the future. Significant changes will be announced via email, our blog or socials. By utilizing our service now or in the future, you accept the most recent version of these Terms of Service. This applies to all our current and upcoming products and any new features added to our service. Not exercising or enforcing any rights or provisions of these Terms does not constitute a waiver of such rights or provisions. Please note these terms include limitations on our liability. Our Data Processing Agreement (DPA) under the European General Data Protection Regulation (GDPR) is incorporated into these Terms. If you disagree with these Terms, please refrain from using our service. Violating these terms may lead to the termination of your account. We value your trust highly, and we strive to be transparent about our operations and responsive to your feedback.

Account Terms

• You must secure your account and password. Litlyx Analytics is not liable for losses or damages resulting from your failure to protect your login information.

• You are accountable for all activities conducted under your account—even by others who have access to your account.

• You must not use our service for illegal purposes or in violation of any local laws.

• You must provide a legal full name and a valid email address to complete the signup process.

• Only humans can register accounts. Registrations by bots or automated methods are not allowed.

Payment, Refunds, Upgrading, and Downgrading Terms

• Our free trial details, including duration, are provided at signup. No credit card is needed for the trial, and your data is not sold.

• Post-trial, payment is required in advance to continue service use. Unpaid accounts will be frozen until payment is received. Accounts frozen for 60 days will be scheduled for auto-cancellation.

• Upgrading from a free trial to a paid plan incurs immediate charges, and the billing cycle begins on the upgrade day.

• Payments are processed automatically via credit card or Stripe.

• Pageviews and Events purchased must be used within the term; unused pageviews or events are forfeited.

• No additional charges for occasional traffic spikes. No surprise fees.

• Exceeding the pageview limit of your plan for two consecutive months prompts a notification to upgrade. You have two weeks to respond, either continuing with a higher plan or cancelling.

Cancellation and Termination

You are solely responsible for properly cancelling your account. Email cancellation is not recognized. Cancellation instructions are provided.Cancellations take effect at the end of the current paid period; no further charges will be incurred. Post-cancellation, your stats are inaccessible and eventually permanently deleted from backups after 60 days.

Modifications to the Service and Prices

• We reserve the right to modify or discontinue any part of the service with or without notice.

• Pricing changes may exempt existing customers, but we reserve the right to change prices for current users with 30 days notice via email or blog post.

Privacy and Security of Your Data

We implement various security measures like backups, redundancies, and encryption to secure your data. You agree that we may process your site data as detailed in our data policy.

General Conditions

• The service is provided on an "as is" and "as available" basis. While we strive for uptime, access to the service is not guaranteed.

• We aim to design our services to meet diverse needs, but they may not meet every individual expectation.

• We extensively test our features, but the possibility of bugs remains. We prioritize fixing significant bugs, especially those affecting security or privacy.

Liability

You expressly understand and agree that Litlyx Analytics shall not be liable, in law or in equity, to you or to any third party for any direct, indirect, incidental, lost profits, special, consequential, punitive or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if the company has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the services; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the services; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to this Terms of Service or the services, whether as a breach of contract, tort (including negligence whether active or passive), or any other theory of liability.

Thank you for choosing Litlyx Analytics!